Frequently Asked Questions

Everything you need to know about our premium home essentials.

What materials are used in Mulberry Threads products?

We specialize in organic bamboo and premium mulberry silk. Our fabrics are OEKO-TEX certified, ensuring they are free from harmful chemicals and gentle on the most sensitive skin.

How should I care for my bamboo bedding?

To maintain the softness and longevity of your bamboo sheets, we recommend a cold machine wash on a gentle cycle with a mild liquid detergent. Avoid bleach and fabric softeners, and line dry in the shade.

How long does shipping take?

Orders are typically processed within 1-2 business days. Standard shipping generally takes 3-7 business days, while express options are available at checkout for faster delivery.

Do you offer a trial period or returns?

Yes, we offer a 30-day return policy for unused and unwashed items in their original packaging. For hygiene reasons, we cannot accept returns on bedding that has been slept in.

Are your products eco-friendly?

Sustainability is at our core. Our bamboo is sourced from FSC-certified forests, and we use a closed-loop production process that recycles water and minimizes waste.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.